Category: Docs

Your app’s icon and launch screen are integral part of the final app that will be submitted for you to Apple and Google Play.To provide your app icon and launch screen images you’ll use our submission form after purchasing your app or signing up for a plan.

Icon files required

For iOS, the required image resolution is 1024×1024. Your icon file should be squared i.e. not include any rounded borders. Apple will apply rounded corners to your icon for you. iOS icons cannot include any transparency.For Android, a second icon file is required at 512×512. You can include rounded corners and transparency.

Launch image specifications

For your splash screen (launch image) you will upload a 2208×2208 PNG where the logo or other important artwork is placed within the center 1000×1000 pixels or so. We’ll be cropping this image into the many different resolutions required for each different device and orientation, so we need your logo or artwork to be at the center, where no cropping will occur.

Yes, our designers can create a custom design for your app incorporating your brand guidelines, logo, colours and style.

Pricing starts at $439 for a custom design package including icon and splash screen. A professional designer will work with you and deliver up to 3 revisions to have you completely satisfied with the outcome. If required we can also create “designed” splash screens, incorporating text, backgrounds and real-life scenarios to better promote your app on the stores.

Just get in touch with us at support@vendrux.com and ask for a quote.

Yes! Note Apple’s and Google’s fees are not included in our pricing. The Apple App Store charges a US$99 annual developer fee and Google Play charges a one-time fee of US$25.Apple Developer Programhttps://developer.apple.com/programs/ios/ ($99 a year)Google Play Developer registrationhttps://support.google.com/googleplay/android-developer/answer/113468?hl=en ($25 one-time fee)Will you publish the apps for me?Yes, Vendrux can take care of the submission process for you.Can I publish the apps on my own using the binaries?Yes, we can send you binaries for your app and have you publish it, if you know what you’re doing. Just request so when completing Vendrux’s submission form.You will still need to provide us with your Apple’s account credentials or add us as an Admin team member to your team (for Organisation accounts only). This is because we’ll need your account to sign the app for publishing.

Yes, it is important to keep in mind that in order to change the graphics used in your app, our team needs to rebuild and resubmit them to the stores. For that reason, you are limited to one free rebuild to change the graphics per month, if for some reason you decide to update the graphics more than once in the same month, there will be a small fee to cover the work.

Even though Canvas relies on your website for all the design and content often times you will find specific features or elements that do not work exactly as you would expect.

There are two possible reasons for this:

WebView limitations

Canvas makes use of WebViews to display your website within the app.

WebViews have their own limitations, which sometimes are not present on regular mobile browsers like Safari and Chrome.

Here are some examples of things that might work differently on a WebView when compared to a mobile browser:

• Fixed positioning on CSS
• Username and password autofill
• Relative paths
• Specific extensions in the URL (e.g. aspx)

The list goes on, but in most cases, the issues can be addressed by performing adjustments to the website or looking for alternatives to the app behavior.

You will also find specific platforms that do not offer support for WebViews, and in this case, they will usually throw an error. A good example is SoundCloud, which displays a message instead of the HTML embeds, telling the user that he should go to the SoundCloud website to listen to the embedded audio.

Platform limitations

When developing Canvas we tried to cover as many use cases as possible, making it flexible enough to be used with different websites, platforms, and environments, but there are certain situations where Canvas might not behave like a mobile browser.

Websites that make heavy usage of Javascript, or that are hosted on cheaper shared hosting plans might perform poorly.

How to solve those issues?

If you face any issues with how Canvas is behaving, let us know.

Our team will investigate the problem and let you know whether it is something that can be fixed or not, and if the answer is no, we will be happy to assist with suggestions and alternatives.

Google has recently started to reject, with a higher frequency, apps that are submitted under third-party accounts without providing any documentation proving that you have the necessary permissions to use the intellectual property in your app or store listing (e.g. Brand names and logos, graphic assets, audio).If your app has been rejected for that reason, here are the steps that should be taken in order to resolve the problem:

1. Download our Intellectual Property Authorization template, clicking here
2. Replace all the strings between brackets with your account information. Where [Content Owner] is the person or company that owns the intellectual property being used in your app, [Name on Account] is the developer name assigned to your Google account, and [App Name] is the name of your app
3. Access HelloSign.com and use their free trial to sign the document you just modified
4. With the signed .pdf document in hands, proceed with submitting it to Google by clicking here, so they can review the information and provide more details on how to proceed with resubmitting your app to the Play Store.